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This vmsr report summarizes 2 malfunction events that occurred during q3 2023 (july 1, 2023 through september 30, 2023).The account reported that two hcs7000 suction aspirators exhibited a "no vac25 test" condition.The customer reported the issue on both devices; however, additional information regarding the failure mode, operating conditions, and device behavior was not provided.Multiple requests were made for further details, including video evidence and clarification of the reported condition.Prior to completion of the investigation, the customer requested closure of the complaint.No patient information was available.No patient or user injuries were reported.
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This vmsr submission is part of a retrospective data remediation review.The included events represent 2 malfunction events that medline became aware of during q3 2023 (july 1, 2023 through september 30, 2023).Associated serial numbers are (b)(6).Two hcs7000 suction aspirators were evaluated following reports of a "no vac25 test" condition.The customer reported that both devices exhibited the issue; however, no additional details regarding the failure mode, operating conditions, or device behavior were provided.Multiple requests were made for additional information, including photographs, video evidence, and clarification of the reported condition.No physical samples, photographs, or videos were received for evaluation.The customer subsequently advised that the samples were no longer available.As a result, medline quality was unable to perform visual inspection, functional testing, or further investigation of the reported condition.Based on the available information, the reported malfunction could not be confirmed, and there was insufficient evidence to determine whether the devices failed to meet specifications.A definitive root cause could not be established due to the lack of returned product and supporting information.The complaint remained classified as an unconfirmed defect.Of the events summarized, 0 devices were returned for evaluation.The devices were not labeled for single use, and no devices were identified as reprocessed or reused.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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