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The customer reported that during use, a 2-week total knee replacement patient was in for 1st post-op appointment and needed staples removed; when the staple remover was opened and used to remove the first staple, the prongs went under the staple, but the top prong would not catch the staple to remove, and the patient stated it was uncomfortable.No sample or photo received for the investigation; the pack and production records were reviewed, there were no line-down situations, no run without approvals, deviations or non-conformance reports that might have had an impact on this issue, and trending was reviewed.At this time, medline is unable to confirm the reported defect, as no physical sample or detailed photographic evidence was provided to support the investigation.The division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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