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It was reported that "the battery is being charged overight but they're getting a low battery reading," "lift has no function, is beeping and displaying low battery," and "the cord has a short.".
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The customer stated that "the battery is being charged overight but they're getting a low battery reading," and per customer report, "lift has no function, is beeping and displaying low battery"; the customer later advised that "the cord was being unplugged wrong.So the cord has a short." the investigation documented that the sample and/or photo was not available, pcn history was reviewed with no product changes identified that could have contributed to the alleged product failure, and quality control inspection records could not be found for the serial number at that time.The investigation results were not confirmed, and the updated cause code was unconfirmed defect, sample required to determine cause.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications, and if a sample, photo and/or additional information becomes available this complaint will be reopened to be further investigated.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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