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The customer advised that she ordered 10 ea from betty mills and reported that two bags will not close tightly; the issue did not occur during use.Medline quality received 8 ea of the reported product in packaged, unused condition, conducted a visual assessment that revealed no defects nor abnormalities, and conducted functional testing by filling the leg bags with water and opening and closing the valve.The valve was able to start and stop the flow of water without issue, and the reported issue of valve closure could not be verified based on visual or functional inspection of the received sample.The cause was documented as not confirmed with received sample, and based on the investigation, this complaint is not confirmed; there are currently no known trends for this product lot.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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