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Intuitive surgical, inc.(isi) did receive the sureform 45 white reload to perform failure analysis (fa).Related to the customer reported complaint.The reload was found to have the blade rotated within the knife track.The blade was not exposed above the surface.There was also cartridge and blade damage noted at the site of the rotated blade.Root cause of this failure is component failure.Additional observation(s) related to customer reported complaint: the reload was found to have cartridge damage.The cartridge was damaged in between the knife track at the site of the blade rotation.The reload cartridge was damaged.Visual inspection displayed signs of missing fragments.The reload blade was found to have mechanical indentations.The reload cover was removed, the shuttle was pulled forward to allow access to the knife, and the knife was inspected.Damage was found to the blade.Several other sureform 45 white reloads were also returned for fa.These reload were returned fully fired.It was not returned with an instrument.The reload cover was removed and inspected.Visual inspection displayed no signs of physical damage to the cartridge, knife, pushers, or cover.No product issue was identified.Issues related to instrument errors or complications using the instrument reported by the user with no underlying product issue may be related to customer-induced problems,
including misuse of the product and recognition issues.As of the date of this report, the curved tip sureform 45 stapler has not yet been received by isi for evaluation.
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