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The customer reported the product was "received this way" and "the rim is busted." a photo was provided; a physical sample was not provided, and only a visual review of the defect could be conducted.The investigation results were confirmed, and the photo showed the wheelchair¿s rear wheel appeared to have multiple wheel spokes fractured off from the wheel hub, with other damaged spokes connected to the wheel hub but with small fractures along the spoke.The investigation conclusion/root cause stated the issue was most likely due to shipping damage, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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