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Medline quality received a complaint regarding the pins being too sharp, puncturing the catheter with respect to the snapsecure foley catheter securement device (snapsecure); the complaint stated that the device has 4 sharp prongs that puncture the foley catheter causing it to leak, and no patient harm or medical intervention was reported.A review of the history of ncmrs and deviations for the reported item found no abnormalities or similar issues, and a post-market retrospective review of the past 24 months preceding the reported issue revealed 0 additional complaints of the securement device puncturing the catheter with respect to snapsecure.The issue is unconfirmed, as no samples nor photographs were made available to review.A root cause cannot be identified at this time; medline quality will continue to monitor for the issue through bi-weekly complaint meetings and quarterly trending analysis, and if a product is received or more information is made available, the complaint will be reopened and an investigation will be performed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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