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The customer called to report that one of the legrests she ordered is locked and she cannot get it to unlock, and it was received this way.Medline received 1 pair of wheelchair elevating leg rests in used condition, and upon further investigation of the sample it was discovered that the left side elevating leg rest is stuck in the extended position; medline was able to free it with force and a tool, and small teeth in the locking cam left grooves in the adjustment rod.The investigation results were confirmed, and the result of the pic testing was functional defect.The cause was documented as cannot determine cause with received sample, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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