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The customer reported several needles came in where it looked like the packaging got reversed and it was open on the other side, so it was not sterile in the box.A photo was received for the investigation, the customer provided photos of the outer packaging, finished good production records were reviewed, and the finished good pack build was reviewed.Based on the complaint details, photo evaluation, and investigation, the complaint is confirmed; review of the provided photos confirmed that the packaging of the product was not properly sealed.The root cause for the reported issue is determined to be employee error, as the pouch was incorrectly oriented during sealing, preventing proper formation of the required seal, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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