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The customer is stating that "one of the knobs on the chair broke at the weld"; the product was being used at the time of the incident/issue for "standard use with resident" and was not received this way.A photo depicting the defect was provided, and a physical sample was not provided; only a visual review of the defect could be conducted, and a functional or dimensional inspection could not be executed via a photo.The investigation results were confirmed: after reviewing the photo, it was discovered that the left side threaded support bar where the stabilizing bar secures with the knob appears to have fractured.Given the evidence provided in the photo, as well as the incident report, the root cause of this issue is unknown; no trends were identified for the specified material number and its corresponding defect type, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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