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The customer reported receiving a medline mono test cassette that had "negative results," and according to the facility, both qcs tested negative; no patients were involved.No sample was received but a photo was sent in, recent complaint trends/scar activity for the last three trend reports were reviewed, and the vendor tested three retained devices with the positive control.Based on the vendor investigation, the complaint was not confirmed.The most probable cause was improper test performance, and when the test instructions were followed, the positive control contained in the mono kit box worked properly.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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