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The customer stated that the scanner is not showing pink cross hairs when trying to scan; no error code was received.Medline reviewed the reported product problem/issue of pink cross hairs not appearing and complaint information received, and the complaint was processed as a servicing request because it is not a pmdr or out of box failure related issue.The reported problem was unconfirmed, and the cause code was unconfirmed - servicing request; no root cause was identified.The reported complaint event was reviewed and did not involve a death or serious injury, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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