| Model Number |
380677-16 |
| Medical Device Problem Code |
Visual Prompts will not Clear (2281)
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| Health Effect - Clinical Code |
Unspecified Tissue Injury (4559)
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| Date of Event |
09/01/2026
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Type of Reportable Event
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Serious Injury
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Event or Problem Description
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It was reported that during a da vinci-assisted thoracic procedure, after port placement, the system encountered with multiple system errors in the middle of the surgical procedure.The error messages were indicating towards cleaning of the fiber cables.The customer informed that the procedure was already converted to open surgery by the surgeon prior connecting with the technical support engineer (tse) and reseated the fiber cables when the system was on, but the issue persisted.Tse reviewed logs and confirmed the communication error with the surgeon side console (ssc).Tse guided the customer to clean the fiber cables and make a hard power cycle with emergency power off (epo) button.The customer stated they will do it after the surgery.
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Additional Manufacturer Narrative
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An intuitive surgical, inc.(isi) field service engineer (fse) was dispatched to the customer site to further investigate the reported event.Based on the field evaluation, this reported event was confirmed.The connectors were dirty and could not be cleaned.The blue fiber cable (bfc) and the orange fiber cable (ofc) both were replaced to correct the issue on the surgeon side console (ssc).The system was tested and verified as ready for use.
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Search Alerts/Recalls
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