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The customer reported they ¿have to run controls 3-6 times to get it in range¿ and ¿have changed controls and strips multiple times and it is still doing that¿; ¿there are 3 total doing this.¿ medline received 1 proview blood glucose monitor, and the device was tested using control solution and test strips; readings were 70mg/dl and 220mg/dl, and these readings were within range.The complaint was not confirmed.No root cause was identified, and no further action was taken because objectionable trends were not seen for this issue; division has been informed and will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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