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Per customer call, "the main cord that plugs into the wall, the prongs broke off," and no fall or injury was reported.Sample and/or photo/video provided: not available; finished good/component trending was performed, pcn history was reviewed, and quality control inspections records were reviewed.Investigation results: not confirmed.The cause was documented as "sample required to determine cause," and a formal investigation will be conducted should the customer provide medline quality with a photo, video, or a physical sample.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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