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The customer stated that the wheelchair was received with a broken rear wheel, and the complaint described a damaged wheel rim.A photo depicting the defect was provided; a physical sample was not provided, and only a visual review of the defect could be conducted.The investigation results were confirmed, and the photo review observed that the hub of the rear left wheel was fractured, resulting in one spoke becoming dislodged and three others being fractured.The product appeared to be in new condition, and the issue was most likely due to shipping damage; no trends were identified for the specified material number and corresponding defect type.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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