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The customer reported trying 5 lancets, pressing them against the finger and pressing down on the plunger on back, which "produced a click but no puncture and no blood"; no medical intervention, serious injury, or follow-up care has been reported.Medline received 1bx medline safety lancets in new condition and tested 25 lancets by placing them at the top of five paper sheets about (51mm), with carbon paper at the bottom to confirm the needle was puncturing and making a mark after each time they were fired.After testing, each sample triggered as normal and the needle punctured all layers of paper; the complaint was not confirmed.No root cause was identified, and based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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