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The customer stated that the unit was 'new out of box,' 'received this way,' and had a 'broken bracket that the seat sets down in.' a physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect can be conducted, and after reviewing the photo it was discovered that the front left seat saddle has completely fractured apart.The investigation results were confirmed.The product appears to be in new condition; therefore, this issue is most likely due to shipping damage, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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