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The customer stated the battery was not working and that "battery is not holding charge." a photo was provided; a physical sample was not provided, and only a visual review of the defect can be conducted.Investigation results were not confirmed; after reviewing the photo it was discovered that the customer appears to be holding a linak battery pack, and the battery pack in photos provided does not appear to be from a medline or bestcare manufactured lift.Based on the complaint and photos provided, this battery pack is not likely for the lift filed for this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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