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The customer stated that she received two 1 cs (2 each) of crushed chloraprep¿s within the packs, and the account reported finding chloraprep preactivated.No sample or photo was received for the investigation; finished good production records were reviewed and no non-conformances were noted, and finished good pack build was reviewed with no issues noted that might have an impact on the issue.Medline was not able to confirm the defect as there were no samples or detailed pictures received for this complaint investigation.Without a sample it is difficult to determine a true root cause for the reported issue; the complaint was provided to the vendor for further evaluation and supplier quality will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.This is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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