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The customer stated that the left handle will not attach properly onto the unit, resulting in the back upholstery being torn; no injuries were reported on call.After reviewing the photo and video provided by the customer, it was discovered that despite multiple attempts by the customer to lock the push handle¿s locking pin into the receiving hole, it did not appear to lock into place; a physical sample was not provided.The investigation results were confirmed, and the left side of the back upholstery appears to be significantly ripped.The root cause of this issue is unknown; no trends were identified for the specified material number and its corresponding defect type, and the division will monitor this issue through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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