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The customer reported an air leak in the hose near cuff and found a hole where the hose inserts into the cuff.A sample/photo was provided, and the investigation stated that medline received the bp monitor in used condition.The investigation results were unconfirmed, and the complaint was not confirmed.No confirmed root cause was identified; the investigation stated the unit was out of warranty and that because the sample is over 2 years old, this is most likely the reason why the sample has started to show signs of malfunction and wear/tear, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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