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The customer reported that their patient received the chair damaged from this order, and there was no visible damage to the shipping box upon delivery.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect could be conducted.Investigation results were confirmed; upon reviewing the submitted photos, the long protective plate was observed bent inward on both sides, causing the plate to make direct contact with the rear wheels when the chair is folded, and the right rear wheel appeared bent inward toward the armrest pad.Based on the evidence available and the condition of the product, it is most likely that the damage occurred during shipping; no trends were identified for the specified material number and its corresponding defect type, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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