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The customer reported the medline drug test cups were "not reading temperature" and stated, "we had a patient give us a sample and it showed no temperature, i poured that same urine in another cup and that one showed a temperature." at this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends/scar activity for the last three trend reports, and per vendor, internal investigation including dhr review and inspection records review found no abnormalities.The complaint was not confirmed, and without the sample or picture, it is difficult to truly identify the root cause of the issue.No trends were identified for the specified material number and its corresponding defect type, the division will continue to monitor trends, and if the sample(s) is received at a later date, this investigation will be reopened.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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