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The customer states black clip broke and the armrest falls onto the floor because it is no longer attached, and when the attached arm rest falls over the customer is not able to bring it back up and needs to wait until assistance is requested; no injury occurred.A physical sample was not provided, and a photo depicting the defect was provided; photo one depicts the left-side armrest pivot holster and photo two shows the right-side armrest pivot holster.Investigation results were not confirmed: there is no visible indication of a fracture, no bending or fractures can be confirmed, and the issue cannot be identified based on the photos provided.No root cause was identified, and the result will be incorporated into monthly and quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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