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The customer reported a "retracting issue" with onguard blood collection sets and reported that there was an issue with the needle retracting as they were inserting it into the patient's arm.At this time, a sample(s) was not received for investigation; investigation included review of recent complaint trends, and the review of the last three sop-00032 trend reports was completed.The complaint was not confirmed.Per the customer this is an issue on their end, and the cause code was updated to "dc: traced to user - knowledge"; no further action was taken because objectionable trends were not seen for this issue, and the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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