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The customer reported issue with hydrocolloid, exuderm satin, 4x4 regarding "not sticking well".Vendor/manufacturer reviewed any potential cause of defect of dhr and batch record, inspection record, manufacturing, raw material and equipment calibration and preventive maintenance, employee training, and retain sample; all met the specification as required.The vendor reviewed the temperature, humidity, and pressure for the cleanroom, no issues were observed, and 10 samples from euromed retains were tested with results within specifications limits.After conducting the investigation, the issue reported in the complaint regarding the "not sticking well" could not be confirmed with the received sample for investigation; at this time medline cannot confirm based off the information received, and the division will continue to monitor trending through the quarterly trend reports.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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