| Model Number |
Thermogard XP, Lang set A, Non-Rohs |
| Medical Device Problem Code |
Temperature Problem (3022)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
08/28/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer reported that the thermogard xp ivtm system (sn tgxp10347) was in warming mode at 35 degrees but suddenly began cooling.No additional information was provided.It is unknown when the problem occurred.However, patient use information was requested, but no additional information was provided.
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Additional Manufacturer Narrative
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The customer's complaint that the thermogard xp ivtm system (sn tgxp10347) was in warming mode at 35 degrees but suddenly began cooling was not confirmed during the functional testing and the event log review.No device malfunction was observed during the testing, and the thermogard system functioned as intended.The event log data indicated no errors, and no patient data was available in the log files.The thermogard system passed the functional testing with no issues.The customer-reported complaint was not reproduced during testing.The thermogard system is operating as intended.Following service, the thermogard xp ivtm system passed the final functional, calibration, and electrical safety tests without any issues.
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Search Alerts/Recalls
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