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The customer reported an issue regarding adhesive weak/won't stick and stated, "these bandages are not sticky and i have gone through several in just a couple of days." the supplier/quality team was notified, and a formal investigation was completed; the vendor reviewed all potential sources of the defect, including dhr and batch records, inspection records, manufacturing process, raw material quality, equipment calibration and preventive maintenance, employee training, and retain sample review, and all were found to meet the required specifications.The reported issue could not be confirmed as no sample was received for investigation.Without a sample for evaluation, medline was unable to confirm the issue or determine a potential root cause, and trending for this item over the past 24 months was within acceptable limits with continued monitoring through quarterly reports.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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