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The customer reported the autopulse platform (sn: (b)(6) displayed "system error, out of service, revert to manual cpr".Also, the bottom back case is cracked.This was noticed during a regular check.No patient involvement.
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The reported complaint that the autopulse platform (sn: (b)(6) displayed "system error, out of service, revert to manual cpr" was confirmed during functional testing.The root cause of the reported complaint was the failed processor board, likely attributed to the device's aging, the device life expectancy is 5 years.The autopulse platform was manufactured in august 2008 and is over 17 years old.The reported complaint that the bottom back case is cracked was confirmed during visual inspection.The front enclosure was cracked in the front-end area.The probable root cause for the observed physical damage was mishandling.The front enclosure needs to be replaced to remedy the complaint.The autopulse platform failed initial functional testing due to the "system error, out of service, revert to manual cpr" error message displayed upon powering up the device, confirming the reported complaint.Ap vision indicated system error - 136 (invalid parameters block).The processor board needs to be replaced to remedy the system error.Waiting for customer approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and there were no similar complaints reported for autopulse with serial number: (b)(6).
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