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The customer reported frame damage and stated that the left-hand side handle that holds the left arm rest on metal part has broken off the seat are and does not stay down; the customer also reported the right-hand brake is slipping and needs replacement.A physical sample was not provided; a photo depicting the defect was provided and a visual review was conducted, and it was discovered that the weld that holds the holster for the armrest was fractured and the outer coating of paint above the right front wheel is chipped as if it was hit by something.The investigation results were confirmed.Given the evidence provided in the photo, as well as the incident report, the root cause of this issue is unknown; no product changes were identified that could have contributed to the alleged product failure, no trends were identified for the specified material number and its corresponding defect type, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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