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According to the customer, "the cuff was giving falsely low readings, based on comparison to manual readings taken in cardiology office" and the readings were consistently lower than the manual cuff.The device was requested for evaluation; however, a sample was not received for investigation and no lot/serial number was provided by the account.Investigation results were unconfirmed, and the complaint was not confirmed.Sample required to determine cause; no further action was taken since medline was not able to investigate the sample or review a provided lot number/serial number, and the division will continue to monitor trends.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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