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The reported issue was: "when being plugged in - reading expired." the device was returned for evaluation, the medline renewal package was returned with the device, visual nonconformities were not observed, and the device was not tested for functional defects.The reported issue was confirmed; it was determined through the reported issue that the received device is no longer compatible with the customer¿s console.The root cause of the issue was possibly due to the 1.0.5 (or later) software update for the stryker crossfire/crossfire ii console, and the conclusion was that this was a customer knowledge error and not a mistake by medline renewal because reprocessed medline renewal stryker shavers are only compatible with software version 1.0.04 (or below), which is indicated on the device label.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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