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The account reported finding leaking vials and stated that the studio had to waste vials due to sterility concerns.Customer samples were delayed en route for evaluation and never arrived; the division pulled 5ea for evaluation, connected the access device to a vial of liquid, connected a syringe, flipped the unit upside down, and began to pull fluid from the vial into the syringe.After the syringe was disconnected, fluid appeared to leak from the vial, and based on the complaint details, sample evaluation, and investigation, the complaint can be confirmed.The vendor did not find any discrepancies in their production records that could have contributed to the reported issue, the cause was documented as cannot determine cause, and the division will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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