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The customer is stating that "there is no way to lock the bar into place".Sample and/or photo provided? not available; no sample or photo of the defective product has been received, and pcn history was reviewed with no product changes identified that could have contributed to the alleged product failure.Investigation results: not confirmed, and we are unable to confirm the complaint issue or that the product failed to meet specifications.Sample required to determine cause; a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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