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The customer reported that the thermometer was not working properly, was giving a low message, and was also not beeping.Medline received one digital thermometer in used condition with a working battery, sanitized the sample, tested it according to the instructions for use, observed the signaling tone after the "lo" sign was displayed, and took five measurements with temperature readings between 97.5 and 98.0 f.The complaint was not confirmed; medline experienced no indications of malfunctions, inaccurate readings, power issues, or the absence of the signaling tone being heard, and the cause code description was not confirmed with received sample.The "lo" sign is not an error message, but rather an indicator that the thermometer is ready to use, and the sample worked as intended.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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