|
The customer reported coban's in the arthroscopy pack that are impossible to peel apart and stated it was almost like the end is melted to the roll.No sample or photo was received for the investigation; finished good production records, finished good pack build, account complaint history, and component complaint history were reviewed, with no line down situations, no issues with the build, and no similar reported issues in the past 6 months.The reported defect was not confirmed as there were no samples or detailed pictures received for the complaint investigation.Without a sample it is difficult to determine a true root cause, and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|