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The customer stated the item is not waterproof; once she washes her hands the bandages fall off immediately and do not stay stuck, and she used 5 within half a day on her pinky finger.At this time, no physical samples or photos of the product or the complaint issue have been provided by the customer, limiting the ability to investigate thoroughly, and analysis of the past two years of complaint data determined that there was one other unconfirmed complaint with this product regarding this issue.Due to this, the complaint issue could not be confirmed, and the cause was documented as sample required to determine cause.At this time, medline cannot confirm a quality issue with the product based off the information received, and the divisional quality representative will continue to monitor this issue for tracking and trending purposes during quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.This is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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