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The customer reported that the chair seat arrived broken, no shipping damage was noticed, and the product was received this way.A photo was provided; a physical sample was not provided, so only a visual review of the defect could be conducted and a functional or dimensional inspection could not be executed via a photo.The investigation results were confirmed, and after reviewing the photo it was discovered that the right seat tube appears to be bent inward; the product appears to be in new condition, and the issue is most likely due to shipping damage.No product changes were identified that could have contributed to the alleged product failure, quality control inspection records were reviewed and passed inspection, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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