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The customer reported two beds with the same issue and stated that the foot motor makes noise but will not move; the customer form stated, "foot motor worm gear has broken, allowing the foot section to drop.Motor continues to run, but motor shaft does not move." medline received 2 each of bed "actuators only" in used condition, and when bench tested with known working components, the motors did work but a grinding sound from inside was heard; there was no damage to the motor case, power cord, or plug end.The investigation results were confirmed, and the result of the pic testing was functional defect.A definitive cause was not determined with the received sample; the grinding sound may be due to stripped internal gears, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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