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The customer stated that "one of the bars on the wheel came broken" and stated it was received this way.A photo depicting the defect was provided and only a visual review of the defect could be conducted; a physical sample was not provided, and quality control inspection records did not identify any nonconformances that correspond to the defect reported in this complaint.The investigation results were confirmed, and after reviewing the photo, it was discovered that one of the spokes on the left rear wheel is fractured apart from the hub.The product appears to be in new condition; therefore, this issue is due to insufficient packaging, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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