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The customer stated they have two beds with the exact same issue; all functions of the bed work besides the head/foot section of the bed will not go up or down, the hand remote is not working, a "humming or clicking noise" could be heard, and the bed does not move.The investigation noted that no sample or photo was available; pcn history was reviewed with no product changes identified that could have contributed to this product failure, and quality control inspection records were reviewed with the product passed inspection per the inspection report.The division will monitor through quarterly trending, and a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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