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The customer stated they started using this and the spo2 is not working.Investigation details noted ¿servicing request,¿ and cause & defect details listed ¿sp02 readings off¿ with cause text ¿unconfirmed defect.¿ the reported problem was unconfirmed, and no root cause was identified.The reported complaint event was reviewed and did not involve a death or serious injury, and the information reviewed does not indicate that a death or serious injury would be likely to occur if the product problem/issue were to recur.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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