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According to the customer, on (b)(6) 2025 "the needle seemed to jam" and they were "not able to push the medication through the needle"; the needle was replaced and the patient was able to receive their "vaccination", but the patient was "stuck twice" due to the reported issue.Medline received 24 samples in new condition; upon visual inspection, no manufacturing or other defects were found preventing the samples to work properly, and testing found the plungers smoothly allowed all the water out, the water flow remained uninterrupted, and no clogging or jamming of the needles was noted.The complaint was not confirmed.Based on the review of the details provided for the complaint investigation, medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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