|
The customer stated "one of the rear wheels has a cracked spoke"; the customer was unsure of how or when it happened, indicated the unit was not received this way, and reported no injury and that the issue did not occur during use.Medline reviewed the photo provided by the customer; a physical sample was not provided, so only a visual review of the defect could be conducted, and multiple rear wheel spokes appeared to be fractured at the wheel hub.The investigation results were confirmed, and root cause was documented.No product changes were identified that could've contributed to this product failure, no trends were identified for the specified material number and corresponding defect type, corrective/preventive action was not taken, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|