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The customer reported that the seat guides popped off and one is missing and stated that the black plastic u-shaped part that holds the seat to the frame came off and they lost it.A physical sample was not provided; a photo depicting the defect was provided and only a visual review of the defect can be conducted.Investigation results: confirmed.The updated cause code is defect confirmed: unknown responsible party, cannot determine cause w/received sample; no product changes were identified that could have contributed to the alleged product failure, no corrective/preventive action was taken, and the division will monitor through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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