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The account reported finding not registering, and the customer stated the pad was not being recognized when applied to a patient.A sample was received for investigation, functional inspection was conducted with the provided sample, finished good production records were reviewed, and the vendor reviewed quality records.The complaint was confirmed; it was found that the sample is not registering and the pad was not registering.The production process was not the reason for this product quality complaint issue, and the review did not indicate any potential causes of the defect; the division will continue to monitor the issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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