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The account reported finding roller clamp doesn't work; when they try to adjust the flow to 50% by using the roller nothing happens, and the fluid drain rate is either 100% or 0.No sample or photo received for our investigation; finished good production records were reviewed, and the vendor returned their investigation and did not find any discrepancies in the production records nor evaluation of retained samples.Based on the complaint details, our investigation and the vendor's investigation, the complaint cannot be confirmed; sample required to determine cause.No patient effects/injury noted, and the division will monitor the issue through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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