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The customer reported issue was "skin irritation" with optiview, sacrum, 9"x9", and the customer stated the optiview was "likely used inappropriately over a possible dtpi that was evolving prior to dressing being applied, or erythema that evolved"; the patient was "discharged" and the wound was "showing improvement".The investigation confirmed the reported issue with photo evidence.Without the sample, medline was unable to identify a root cause for the reported issue; as the lot number was not provided, a vendor investigation was not possible due to the product being sourced from multiple vendors.The complaint was documented for tracking and trending purposes and closed, with the division continuing to monitor trending through quarterly trend reports.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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