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The customer stated, "the probe is shattered and needs oil, power cord is frayed." the investigation notification description states, "this complaint is being processed," and the record states, "no attachment documents available"; no device examination or test results are documented.Confirmation status and root cause were not identified in the provided investigation text, and the overall conclusion documented in the defect codes was "bladder scanner - servicing request." there were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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